Of course, it would be most convenient for everyone if lessons occurred without fail every week at the same time. This is the plan we follow during the school year, 99% of the time. However, we recognize that sometimes there are circumstances that cannot be controlled (death in the family, illness, or a school concert) which might conflict with your regular lesson time.
If the conflict is known, such as an upcoming family vacation, you have the option of not paying for the missed lesson if you take advantage of our monthly payment plan and tell the teacher and admin well before the new month begins. Better yet, use our booking portal, your one-stop shop for all scheduling and billing questions. Then teacher and office will be notified automatically.
The semester plan offers a discount of about 7 percent per lesson as a flat rate for the semester. The discount is offered in exchange to committing to all the lesson in the semester, so the solution for an excused absence is to have the missed lesson made up.
If a teacher has an emergency, a substitute may take their place, or they will make up the missed lesson. As a last resort, in some cases, credit will be extended to the next pay period.
Our teacher’s schedules are very full—often, the only way we can make up a lesson is if we know ahead of time someone will be absent. So we ask that you contact our teachers or use the booking portal to give them as much advance notice as you can (at least 24 hours ahead of time). A make up lesson will not be offered if a student is a no-show, or if the lesson is cancelled at the last minute (except in the case of illness or death in the family). Please take a moment to read our payment and attendance policy for further details, including inclement weather policies.
